Return/Exchange Methods

Go to My > Order History > Order > Details to apply for return/exchange or check the FAQ.

Return/Exchange Eligibility Period

Buyers must apply for exchange/return within 7 days of receiving the product, and if the product's displayed/advertised information is different from the contract or if the product is not delivered as agreed upon, the buyer can withdraw the contract within 3 months after receiving the product.
(However, in the case of change of mind, only return cancellation is possible, and exchange is not available.)

Return/Exchange Costs

If the buyer wants to return the product due to a change of mind, the buyer is responsible for the shipping fee. If there is a product defect or a mismatch due to delivery issues, the seller will cover the shipping fee.

Note for Return/Exchange

In the case of return due to change of mind, return is not possible if the product packaging is opened.
Return is not possible if there are signs of product wear, removal of labels or text, removal of product box or packaging, or if the value of the product as a new item has decreased.
Exchange is only possible for defective items of the same product and option. In other cases, you need to go through the repurchase process after the return.
Even if you apply for an exchange, if the seller does not have the requested item in stock, the exchange is not possible. In this case, the order for that product will be canceled, and a refund will be processed to the payment method selected at the time of purchase.

Compensation for Consumer Damages and Compensation for Refund Delays

Matters regarding return, exchange, after-sales service, refund, quality guarantee, and compensation for damages due to product defects are handled in accordance with the Consumer Dispute Resolution Standards (Fair Trade Commission's announcement).
Conditions, procedures, etc. for refund and compensation for refund delays are processed in accordance with the Act on Consumer Protection in Electronic Commerce, etc.
In case of loss or return, inquiries need to be made to the Fanding Customer Center within 1 month from the date of shipment for domestic deliveries and within 4 months from the date of shipment for international deliveries. Compensation is difficult for cases that exceed this period due to the policies of each delivery company.
(However, in the case of doorstep delivery through DHL, if a claim is made within 30 days from the date of shipment, it is possible to proceed with the claim, but it may not be possible to respond after this period.)

Others

Some regulations apply only to domestic buyers, so please check the FAQ or contact us through 1:1 inquiry for detailed information for international buyers.